Effective Date: 28 December 28 2024
Last Updated: 11 June 2026

At omakthrift, accessible from omakthrift.com, your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By engaging with any of our platforms — including omakthrift.com, WhatsApp Business, and TikTok Live — you are deemed to have read, understood, and consented to the collection and use of your personal data as described in this Privacy Policy.

1. Information We Collect

We collect personal data through the following platforms:

a) Website (omakthrift.com)

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details and purchase history

b) WhatsApp Business

• Name and phone number
• Shipping address submitted via omak.me/go/postage
• Order-related communication and messages

c) TikTok Live (@omakthrift / @omakthrift2)

• Username and comments made during live sessions
• Direct messages related to orders or inquiries

d) Manual Bank Transfer

• We do not collect or store any payment information. Payments are made directly via bank transfer to our account. We only verify receipt of payment and do not retain any banking details of our customers.

2. How We Use Your Information

The personal data we collect is used strictly for the following purposes:

• Processing and fulfilling your orders
• Communicating with you regarding your orders, inquiries, or complaints
• Sending promotional offers, announcements, or updates via WhatsApp Business blast or email marketing, where you have provided consent
• Complying with legal obligations under Malaysian law
• Improving our services and customer experience

3. Marketing Communications

omakthrift may from time to time send promotional messages, announcements, or updates via:

• WhatsApp Business blast — sent to customers who have previously engaged with us
• Email marketing — sent to customers who have provided their email address

By providing your contact details and engaging with any of our platforms, you are deemed to have consented to receiving such communications.

Opt-Out: If you wish to stop receiving marketing communications, you may contact us at hello@omak.me or reply “STOP” to any WhatsApp message. We will process your opt-out request within 7 working days.

4. Sharing Your Information

We may share your personal data with the following parties only where necessary:

• Courier Services — Your name, phone number, and shipping address will be shared with J&T Express solely for the purpose of delivering your order.
• Legal Authorities — We may disclose your personal data if required to do so by law or in response to a valid legal process.

We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

5. Data Retention

We retain your personal data for the following periods:

• Order-related data (name, address, order history) — retained for 3 years from the date of purchase, in accordance with the limitation period under the Tribunal for Consumer Claims Malaysia.
• Marketing data (email, phone number) — retained until you opt out or request deletion.
• TikTok Live interaction data — not actively stored beyond the live session recording retained on TikTok’s platform.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised.

6. Your Rights Under PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:

• Right to Access — You may request access to the personal data we hold about you.
• Right to Correction — You may request correction of any inaccurate or incomplete personal data.
• Right to Withdraw Consent — You may withdraw your consent for us to process your personal data at any time, subject to legal or contractual restrictions.
• Right to Opt-Out of Marketing — You may request to stop receiving marketing communications from us at any time.

To exercise any of the above rights, please contact us at hello@omak.me. We will respond to your request within 14 working days.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include:

• Limiting access to personal data to authorised personnel only
• Using secure channels for communication where possible
• Not storing payment information on our systems

However, no method of transmission or storage is entirely secure. We cannot guarantee absolute security of your personal data and shall not be liable for any unauthorised access beyond our reasonable control.

8. Cookies

omakthrift.com may use basic cookies to improve your browsing experience, such as remembering your preferences and analysing website traffic. We do not use cookies for advertising or tracking purposes.

You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party platforms such as TikTok and WhatsApp. We are not responsible for the privacy practices of these external platforms. We encourage you to review their respective privacy policies before sharing any personal information.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at hello@omak.me and we will take steps to delete such data promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date. We recommend reviewing this policy periodically.

Your continued engagement with any of our platforms following any update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at email hello@omak.me